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Terms and conditions

Last updated: October 25, 2026

Lippem is a platform that lets a company (“the customer” or “the tenant”) connect its WhatsApp Business account to a shared inbox, respond through artificial intelligence agents trained on its own knowledge, and automate conversations through a configurable workflow engine, with optional Google Calendar scheduling. These terms govern use of the platform by the customer and the users authorized within its account.

Each customer operates in an isolated workspace (“tenant”). The customer is responsible for keeping user credentials confidential and for actions performed in its account, including AI agent configuration, automation workflows, and channel connections.

To operate WhatsApp Business, the customer authorizes Lippem through Meta’s official flow to send and receive messages on its behalf. The customer confirms that it has the necessary permissions over connected accounts and assets and complies with Meta policies.

The customer must obtain required consent, honor opt-out requests, and avoid unsolicited messages. Business- initiated WhatsApp messages must use approved templates and follow applicable windows and rules. Lippem is an independent service and is not sponsored or endorsed by Meta Platforms.

Before initiating WhatsApp communications, the customer must have the recipient's phone number or username and their opt-in permission to receive those communications. Free-form replies are limited to the 24-hour customer service window following the user's latest message; outside that window, approved templates are required. When using automation, the customer must provide a prompt, clear, direct route to human assistance. The WhatsApp Business Messaging Policy also applies.

On plans that include Google Calendar integration, the customer may connect Google accounts to display calendars, check availability, and create, edit, reschedule, or delete events. The customer must have authority over connected accounts and shared calendars and the contact data added to them. OAuth authorization and Google permissions determine available actions; not every calendar permits editing.

Lippem AI agents generate responses from conversation content and knowledge uploaded by the customer. Responses may use external language-model providers. The customer is responsible for reviewing whether uploaded knowledge and automated responses are suitable for its business. Lippem does not guarantee that every AI-generated response is completely accurate and provides mechanisms for handoff to a human agent.

The customer manages user access, agendas enabled for AI agents, and workflows. Authorized automations can manage appointments and communicate results to contacts; actions may send attendee invitations or updates according to their settings. The customer must review calendars, availability, time zones, attendees, and notifications before confirming or enabling these actions. Google services are subject to their own terms and availability. Lippem is independent and is not sponsored or endorsed by Google.

The customer agrees not to use Lippem for unsolicited communications (spam), illegal or misleading content, content that infringes third-party rights, or purposes that violate the terms of connected messaging platforms.

The customer must give contacts appropriate notice and have a lawful basis for processing. When a Meta channel is disconnected, Lippem deletes its stored reusable token and requests cancellation of the corresponding webhook subscription. Deletion of conversations, contacts, or a workspace follows the Privacy Policy and our data deletion instructions.

Disconnecting Google disables the integration and deletes stored reusable credentials, but retains synchronized data and appointment history. It does not automatically revoke Google Account permission or delete original Google events. You may revoke access in your Google Account and request deletion of copies stored in Lippem by emailing support@lippem.com under the Privacy Policy and deletion instructions.

Lippem is a paid subscription service. The selected plan price and included limits are shown before payment. Prices are in USD and billing is monthly unless the checkout expressly states another period. Your first charge is made when you complete payment; creating or verifying an account alone does not trigger a charge. The subscription renews automatically for successive billing periods until cancelled. A promotion applies only under the conditions shown before payment.

The workspace Owner can request cancellation from Plan and billing in the app through the Stripe portal, or contact support@lippem.com if the portal is unavailable. Cancel before the next renewal to stop future subscription charges. The cancellation screen states the effective date and whether access remains available until the end of the paid period. Cancellation does not by itself delete your account or data; deletion can be requested separately. Mandatory cancellation rights under applicable law remain in effect.

Cancellation does not automatically refund amounts already paid. You may request a refund at support@lippem.com; include the account email and transaction reference, never a full card number. We review requests, including duplicate or incorrect charges and service incidents, according to the circumstances and applicable law. Nothing in these terms excludes mandatory withdrawal, refund, warranty or consumer rights that apply to your purchase.

If payment fails, you may be asked to update your payment method. Payment retries and any required action are communicated through the payment provider or your registered email. Access may be limited or suspended when the subscription is unpaid or ends. Suspension does not authorize charges that were not disclosed and accepted. Contact support if you believe a payment or suspension is incorrect.

Each plan has limits on agents, usage and AI credits as shown in the offer. Included credits are allocated by billing period; they are not cash and do not imply unlimited use. Before a plan change, any price, effective date or prorated charge must be shown for your authorization. We communicate subscription price changes before they apply to a renewal so you can cancel beforehand. Mandatory notice periods and other rights under applicable law take precedence.

Applicable taxes are shown at checkout when collected by Lippem or its payment provider. Your bank may apply currency conversion or other fees under its own terms. Messaging, telephony or AI providers may charge separately for services you enable; those charges are not included in the subscription unless expressly stated. Additional charges collected through Lippem must be disclosed before you authorize them. You are responsible for contracts and charges you agree directly with external providers.

Lippem works to keep the platform continuously available but does not guarantee uninterrupted operation. Some message delivery and reception depends on external services, such as the Meta and Google APIs, outside our direct control.

We may update these terms as the platform evolves. We will notify the customer of material changes through its registered contact channels.

Lippem is operated by lippem LLC, a Wyoming limited liability company located at 30 N Gould St Ste N, Sheridan, WY 82801, United States.

For questions about these terms, email support@lippem.com or call +1 (307) 218-8166.