Visual workflows
Define triggers, conditions, waits, replies, assignments, and webhooks in a journey your team can review.
WhatsApp automation
Automate WhatsApp without losing control of the conversation.
Lippem connects WhatsApp Business through Meta’s official flow and turns every message into a visible process: response, qualification, assignment, follow-up, and human handoff when needed.
Why it matters
Turn isolated messages into a repeatable sales process
Fast replies help, but reliable automation needs context, rules, and supervision. Lippem combines a shared inbox, AI agents grounded in business knowledge, and visual workflows so the team knows what happened and what comes next.
Business-grounded AI
The agent checks company-provided knowledge before answering instead of behaving like a generic bot.
Automated follow-up
Schedule reminders and next contacts so an opportunity does not go cold after the first message.
Human backup
When confidence is low, assign the conversation to a teammate while preserving its complete history.
Implementation
How to automate WhatsApp Business with Lippem
- 01
Connect your account
Authorize WhatsApp Business through Meta Embedded Signup without sharing passwords or manually copying tokens.
- 02
Add knowledge
Provide the product, service, policy, and process information the agent needs.
- 03
Design the workflow
Choose what triggers automation, which conditions are evaluated, and when your team must step in.
- 04
Measure and improve
Review conversations, confidence, and executions to refine knowledge and rules using real evidence.
FAQ
Frequently asked questions
Do I need to change my WhatsApp number?
Connection uses a WhatsApp Business account compatible with Meta’s official process. Number eligibility is validated during guided onboarding.
Can AI hand a conversation to a person?
Yes. Workflows can assign a conversation to a teammate and preserve the full context generated before handoff.
Can I choose when AI responds?
Yes. Conditions, actions, and confidence thresholds determine when the agent acts and when it escalates.
Related solutions