02 · Automation
Design the journey, node by node.
Combine triggers, conditions, AI, and follow-up in a flow your team can understand.
Lippem · Conversational marketing with AI
Turn conversations into sales with AI that knows your business.
Centralize WhatsApp, Instagram Direct, and Messenger, automate responses within each channel’s rules, and preserve context.
Official Meta connections for WhatsApp, Instagram Direct, and Messenger.
Active conversations
Answered by AI agent · confidence 0.87
WhatsApp
Instagram Direct
Messenger
Shared inbox
Is the promotion I saw on Instagram still available?
Yes, it is available this week. Here is how to claim it 👇
starts the workflow
Trigger
Message received
Condition
Contains “promo”
Action
Respond with AI
The cost of responding late
Every unanswered minute is a sale going cold.
A lead messaging you on WhatsApp, Instagram, or Messenger will not wait: if no one responds immediately, they buy elsewhere or stop replying.
Without automation
- Messages scattered across WhatsApp, Instagram, Messenger, and each salesperson’s personal phone
- Manual follow-up in spreadsheets or your team’s memory
- Leads qualified by guesswork, without consistent criteria
- No one knows what happened after the first message
With Lippem
- One inbox for WhatsApp, Instagram Direct, and Messenger, shared by the entire team
- AI agents respond instantly, 24/7, using your business knowledge
- Every conversation is classified, assigned, and scheduled for follow-up
- A complete record of every workflow execution to understand what led to each sale
Try an AI call
Hear how Lippem would assist one of your customers.
Choose a response and explore a guided sales conversation with voice, without making a real call.
- Natural answers grounded in your business information
- Different paths based on what the customer needs
- Handoff to your human team when needed
Lippem AssistantAvailable now
Hello, thank you for contacting us. How can I help you today?
The audio uses an AI-generated voice. No call is placed and your microphone is not activated.
What works today
Three real building blocks that power your conversational marketing.
Lippem does not replace your channels: it works on top of them so every conversation is handled instantly, answered thoughtfully, and recorded for the next step. None of this is a mockup — it is the system running on your messaging channels today.
Inbox
Shared, multi-agent inbox
Your entire team handles WhatsApp, Instagram Direct, and Messenger in one place, with status, priority, and assignment per conversation.
- Conversation statuses: open, pending, resolved, closed
- Assignment to a user or AI agent, with multiple participants
- Real-time updates (WebSocket) for the entire team
- First-response time tracking
Intelligence
AI agents with your own knowledge
This is not a generic bot: each agent responds from the knowledge you provide, with a human backup whenever it is unsure.
- RAG over your knowledge base with semantic search
- Multiple AI providers (OpenAI, Anthropic, Mistral, or local Ollama)
- Confidence score per response, with human handoff when low
- Memory of each conversation’s latest interactions
Automation
Visual workflow engine
Design conversation logic as a graph: what triggers an action, what conditions it, and what happens next.
- Node-based visual builder: triggers, conditions, and actions
- Conditions using text, exact matches, or regular expressions
- Actions: respond, invoke AI, assign an agent, wait, or call a webhook
- Record of every workflow execution
See the product
One platform to converse, automate, and sell.
Representative views of features already available in Lippem.
01 · Meta multichannel inbox
Your team and AI in the same conversation.
Bring every message together, identify its channel, and preserve context when a conversation changes agents.
- WhatsApp Business, Instagram Direct, and Messenger through Meta
- Human or automatic assignment
- Visible status and confidence
03 · Intelligence
AI trained on your business.
Control the model, knowledge, and threshold that triggers a human handoff.
From conversation to sale
Lippem does more than respond: it moves every customer through the sales funnel.
Every message enters a process, not an isolated chat: it is captured, qualified, handled, followed up, and closed — all inside Lippem.
01
Capture
Every incoming WhatsApp, Instagram Direct, or Messenger message reaches a shared inbox ready for assignment and follow-up.
02
Qualification
The AI agent responds using your business knowledge and assigns a confidence score to every answer.
03
Follow-up
The visual workflow engine triggers automatic actions: reminders, follow-up messages, or handoff to a salesperson.
04
Assisted closing
When AI confidence drops, the conversation moves to a human teammate without losing context.
05
Record
Every workflow execution is recorded, so you know exactly what led to each sale.
For your industry
Automate sales for the business you already have, not a generic one.
Lippem adapts to your industry’s buying journey, not the other way around.
Ecommerce
Answer product, shipping, and stock questions instantly, and automatically follow up on abandoned carts through chat.
Real estate
Qualify prospects by budget and area, schedule visits, and maintain follow-up without losing leads between agents.
Professional services
Schedule appointments, answer frequently asked questions, and filter inquiries before they reach your human team.
Launch scope
Meta conversations and TikTok content, in one operation.
The first version runs WhatsApp, Instagram Direct, and Messenger, and adds TikTok video publishing through its official API.
WhatsApp Business
Guided connection with Meta Embedded Signup, directly from Lippem.
Available at launch WhatsApp automationInstagram DM
Direct messages from professional accounts in the same shared inbox.
Available at launch Instagram Direct for businessMessenger
Facebook Page conversations through Meta’s official integration.
Available at launch Messenger for businessTelegram
Integration planned for a post-launch phase.
Coming soonTikTok
OAuth connection, privacy controls, and video publishing through the official Content Posting API.
Launch betaPublish text, images, and videos to connected Pages through Meta.
Roadmap
About setup: WhatsApp, Instagram Direct y Messenger usan la integración oficial de Meta.
TikTok se usa para publicar contenido —no como chat— y la visibilidad pública depende de la auditoría de TikTok.
Telegram y los demás canales de publicación social se habilitarán en fases posteriores.
Explore the Meta omnichannel inbox
Getting started
Connect your Meta messaging channels from Lippem.
WhatsApp Business connects through Embedded Signup, Instagram Direct through Instagram Login, and Messenger through Facebook Login for Business. Authorization happens in the official flows without sharing passwords or manually copying tokens.
Start the connection
Choose WhatsApp, Instagram, or Messenger and Lippem opens the corresponding official Meta flow.
Authorize your business
Select the business and authorized assets: WABA and phone number, professional Instagram account, or Facebook Page.
Lippem validates access
We validate permissions and connect each authorized account to your workspace while keeping credentials protected.
Your channels become active
We activate webhooks to receive WhatsApp, Instagram Direct, and Messenger in the same shared inbox.
Why trust Lippem
Built to make every sales conversation secure and auditable.
Official Meta connection
We use Embedded Signup for WhatsApp, Instagram Login for Instagram Direct, and Facebook Login for Business for Messenger: you never share passwords or manually copy tokens.
Choose where your AI runs
Multi-provider support — OpenAI, Anthropic, Mistral, or local Ollama models — so you decide what data leaves your infrastructure.
Nothing happens without a record
Every workflow execution and human handoff is recorded, so you can audit exactly what the AI did and when.
A human is always available
When a response has a low confidence score, the conversation is handed to your team — AI never improvises a sale.
Frequently asked questions
Before automating your sales, let’s answer your questions.
Does Lippem replace my sales team?
No. Lippem handles first contact and repetitive tasks — responding, qualifying, and following up — then hands the conversation to your team when human judgment is needed or AI confidence is low.
Is it safe to connect my Meta channels?
Yes. WhatsApp uses Embedded Signup, Instagram Direct uses Instagram Login, and Messenger uses Facebook Login for Business. You authorize assets in the official flows, and Lippem never sees or stores your password.
How long does implementation take?
Connecting WhatsApp, Instagram Direct, and Messenger through Meta’s official flows is guided. Adding AI knowledge and building your first workflows depends on how ready your information is, but you can start receiving conversations the same day.
What happens if AI cannot answer something?
Every response has a confidence score. If it is low, the conversation is flagged and handed to a human teammate with the full context.
Can I choose which AI provider Lippem uses?
Yes. Lippem supports multiple providers: you can use OpenAI, Anthropic, Mistral, or even a local Ollama model depending on your cost, speed, and data privacy needs.
Turn your conversation channels into a marketing channel that responds on its own.
Launch WhatsApp, Instagram Direct, and Messenger with a shared inbox, AI agents, and workflows.