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Lippem help center

Explore by category

Get to know the platform and prepare your workspace.

WhatsApp Business, Instagram Direct and Messenger.

History, assignments and team follow-up.

Instructions, knowledge and human handoff.

Connected triggers, conditions and actions.

Owners and stages of the sales journey.

Prices, active agents and AI credits.

Permissions, account protection and data use.

Review permissions and channel status.

How does Lippem process conversation data?

Lippem processes the data needed to operate your channels and provide configured features. The privacy policy explains uses, providers and rights.

Can I use my own WhatsApp number?

Connection uses Embedded Signup. Eligibility and steps depend on the number’s status and Meta’s requirements.

How can I review AI limits?

Review the plan comparison and your account usage. Contact support if you need more capacity.

Where can I request assistance?

Email support@lippem.com with the affected channel and a description of the issue, without passwords or tokens.

Our team can help with your question.