Lippem help center
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Getting started
Activate your account and start handling WhatsApp Business.
Channels
Requirements, Embedded Signup, and first test.
Initial setup
Priority, business context, and first action.
Account access
Login, pending signup, recovery, and session logout.
Home and dashboard
Workspace activity, WhatsApp status, and quick actions.
Contacts
Create, edit, import CSV, tag, and record consent.
Knowledge base
Company profile, collections, files, text, and agent access.
WhatsApp calls
Enable calls, permissions, handling, and history.
AI agents
Connect WhatsApp before enabling agent messaging.
WhatsApp inbox
History, assignments, replies, and files.
WhatsApp messaging
24-hour window, templates, and contact permission.
Automations
Triggers, conditions, actions, and review.
Account and billing
Signup, activation, subscription, and usage.
Security and account
Permissions, disconnection, and data deletion.
Company and team
Company details, members, access, and role permissions.
Profile and preferences
Personal profile, light and dark themes, Spanish, English, and local notifications.
Workspace data
Export requests, retention, and workspace closure.
In-app help
Support chat, guides, workspace settings, and sources.
Availability and limits
Plan, roles, provider permissions, and additional integrations.
Troubleshooting
Connection, receiving, sending, and support.
Frequently asked questions
How does Lippem process conversation data?
Lippem processes the data needed to operate your channels and provide configured features. The privacy policy explains uses, providers and rights.
Can I use my own WhatsApp number?
Connection uses Embedded Signup. Eligibility and steps depend on the number’s status and Meta’s requirements.
How can I review AI limits?
Review the plan comparison and your account usage. Contact support if you need more capacity.
Where can I request assistance?
Email support@lippem.com with the affected channel and a description of the issue, without passwords or tokens.
Still need help?
Our team can help with your question.