Knowledge base
Add product, service, FAQ, and policy information to ground answers.
AI agents for WhatsApp
An AI agent that answers with your business knowledge.
Add company documents, policies, and answers to support WhatsApp 24/7 with context, confidence, and a person available whenever AI should not decide alone.
Why it matters
Automation with judgment and visible boundaries
A generic chatbot may respond quickly and still be wrong. Lippem agents retrieve information from customer-provided knowledge, keep recent context, and expose confidence to determine when escalation is safer.
RAG and semantic search
The agent retrieves relevant fragments before generating a conversation response.
Confidence per answer
Use confidence as an operational signal to answer, review, or transfer.
Configurable provider
The architecture supports providers such as OpenAI, Anthropic, Mistral, or Ollama when configured.
Implementation
How to prepare an AI agent for WhatsApp
- 01
Define its role
Specify which questions it handles, which tone it uses, and which decisions it cannot make.
- 02
Add trusted sources
Provide clear, current, non-conflicting documents so the agent can find useful answers.
- 03
Configure handoff
Set the confidence threshold and conditions that require human review.
- 04
Test real cases
Evaluate frequent questions and difficult scenarios before expanding automation.
FAQ
Frequently asked questions
Can the agent make up answers?
Lippem reduces that risk through retrieved knowledge and confidence scoring, but every AI system can be wrong. Clear limits and human handoff remain necessary.
What information can I add?
You can add authorized business knowledge such as descriptions, policies, FAQs, and operational documentation.
Can I choose the AI provider?
The platform supports multiple providers. Exact availability depends on workspace configuration and deployment plan.
Related solutions