Clear ownership
Assign conversations to a teammate or AI agent and keep the next responsible party visible.
Multi-agent WhatsApp
One shared WhatsApp inbox for your entire team.
Organize WhatsApp Business conversations in a centralized inbox where teammates and AI agents share context, ownership, and status without relying on personal phones.
Why it matters
Give every conversation an owner, status, and context
When several people handle the same channel without a shared operation, duplicate replies, forgotten messages, and missed follow-ups appear. Lippem turns WhatsApp into a shared and auditable workspace.
Operational statuses
Classify every conversation as open, pending, resolved, or closed to organize workload.
Real-time updates
Messages and changes stay synchronized so everyone works on the current conversation.
Centralized history
Keep messages, participants, and actions in the workspace instead of depending on one seller’s memory.
Implementation
How the shared inbox works
- 01
A message arrives
The conversation enters the workspace from WhatsApp Business.
- 02
Lippem organizes it
The contact, status, priority, and available history are recorded.
- 03
An owner is assigned
A rule, administrator, or workflow routes the conversation to the right person or agent.
- 04
The team continues
Any authorized participant can resume with full context and leave an audit trail.
FAQ
Frequently asked questions
Can several people handle the same WhatsApp account?
Yes. Lippem lets authorized users work from a shared inbox with assignments and statuses.
Can I see who replied?
Yes. Conversations retain participants, assignments, and history for team accountability.
Do AI and sellers share the same context?
Yes. Handoff preserves previous messages so a person can continue without asking the customer to repeat information.
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