Data deletion instructions
Requests are reviewed to protect account and contact information.
Request account or workspace deletion
An authorized Lippem customer administrator can request deletion by emailing support@lippem.com from an address associated with the workspace. Include the company name, workspace identifier, and the scope of data to delete.
Request contact or conversation deletion
If you contacted a business that uses Lippem through WhatsApp Business, Instagram Direct, or Messenger, contact that business first because it controls the customer relationship and can identify the relevant conversation. You may also email Lippem support with the business name, channel, contact identifier, and approximate conversation date.
Verification and processing
Lippem or the corresponding customer may request additional information to verify authority or identity before deleting data. We acknowledge a verified request within 7 business days and complete deletion from active systems within 30 days. Backups are overwritten on their normal cycle within a maximum of 90 days. Legal, security, dispute, or fraud-prevention obligations may require limited retention, and we will explain any exception. We confirm the outcome through the provided contact method.
Disconnect Meta channels
Workspace administrators can disconnect authorized WhatsApp Business, Instagram Direct, or Messenger accounts from Lippem. Disconnection requests cancellation of the provider webhook subscription and deletes the reusable provider token from Lippem active systems. Non-secret asset identifiers and message history remain until the customer separately requests their deletion. Access may also be revoked from Meta account settings.
Contact
support@lippem.com
lippem LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States