Data deletion instructions
Requests are reviewed to protect account and contact information.
Request account or workspace deletion
An authorized Lippem customer administrator can request deletion by emailing support@lippem.com from an address associated with the workspace. Include the company name, workspace identifier, and the scope of data to delete.
Request contact or conversation deletion
If you contacted a business that uses Lippem through WhatsApp Business, contact that business first because it controls the customer relationship and can identify the relevant conversation. You may also email Lippem support with the business name, channel, contact identifier, and approximate conversation date.
Verification and processing
Lippem or the corresponding customer may request additional information to verify authority or identity before deleting data. We acknowledge a verified request within 7 business days and complete deletion from active systems within 30 days. Backups are overwritten on their normal cycle within a maximum of 90 days. Legal, security, dispute, or fraud-prevention obligations may require limited retention, and we will explain any exception. We confirm the outcome through the provided contact method.
Disconnect Meta channels
Workspace administrators can disconnect authorized WhatsApp Business accounts from Lippem. Disconnection requests cancellation of the provider webhook subscription and deletes the reusable provider token from Lippem active systems. Non-secret asset identifiers and message history remain until the customer separately requests their deletion. Access may also be revoked from Meta account settings.
Disconnect Google and request deletion of Google data
Disconnect the Google account in Lippem to disable the integration and delete reusable credentials from active systems. To revoke permission in Google as well, remove Lippem from your Google Account third-party connections. These actions do not automatically delete synchronized copies, agenda settings, or appointment history stored in Lippem.
Manage Google Account connections
To request deletion, email support@lippem.com with the subject “Google data deletion”. Identify the Google account, workspace, and whether the request covers all Google integration data or specific calendars or appointments. Send the request from an account associated with the workspace where possible. We verify identity and authority before processing requests; never send passwords, OAuth tokens, or unnecessary calendar content.
Request Google data deletion by email
The request can cover stored Google account identifiers, credentials, calendar settings, synchronized event copies, and linked appointment records. The verification, processing, backup, and exception periods described above apply. We explain any data that must be retained and confirm the outcome by email. Deleting data stored in Lippem does not delete original events or calendars in Google. Deleting an original event is a separate action in Google Calendar or through an authorized Lippem event action and may notify attendees.
Contact
support@lippem.com
lippem LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States