Unified inbox
Receive WhatsApp Business, Instagram direct messages, and Facebook Page conversations in the same workspace.
Meta omnichannel inbox
WhatsApp, Instagram Direct, and Messenger in one inbox.
Lippem brings Meta’s three messaging channels into a shared operation so your team and AI agents respond with the same context, rules, and follow-up.
Why it matters
Three channels, one way of working
Customers choose where to message. Your team should not lose history or switch operations because of that choice. Lippem identifies the source channel, preserves the conversation, and assigns the next step from one inbox.
Multi-agent assignment
Route every conversation to teammates or AI agents with visible ownership, status, and priority.
Shared automation
Apply workflows, conditions, responses, and handoffs without building a separate operation for each channel.
Traceability
Keep messages, participants, confidence, and workflow executions available for review.
Official setup
Official Meta channel connections
- 01
WhatsApp Business
Connect through Meta Embedded Signup by selecting the authorized WABA and phone number.
- 02
Instagram Direct
Connect through Instagram Login with an authorized professional account.
- 03
Messenger
Connect through Facebook Login for Business by selecting the Facebook Page that receives conversations.
FAQ
Frequently asked questions
Do all three channels appear in one inbox?
Yes. Each conversation keeps its source channel while sharing statuses, assignments, and operational tools.
Can I use AI agents on Instagram and Messenger?
The V1 includes AI agents and workflows for conversations received through all three approved channels.
Does Lippem publish Instagram or Facebook content?
Not in V1. Social publishing remains outside the initial scope; this release focuses on messaging.
Related channels