Shared inbox
Centralize Messenger conversations so the team works with statuses and ownership.
Messenger for business
Handle Facebook Messenger from a shared operation.
Connect your Facebook Page conversations through Meta’s official flow and give them ownership, context, and follow-up inside Lippem.
Why it matters
More control over your Page conversations
Page messages can become scattered across administrators and notifications. Lippem brings them into the same sales process your team uses for other Meta channels.
Assignment and priority
Route each contact to the right teammate or AI agent and keep the next owner visible.
Knowledge-grounded replies
AI agents can check the knowledge base before answering and escalate when confidence is low.
Auditable history
Keep messages and actions available to review service and improve operational rules.
Official setup
How to connect Messenger
- 01
Start Facebook Login for Business
Authorization is completed in Meta’s official flow from Lippem.
- 02
Select the Page
Choose the business and Facebook Page the workspace is authorized to operate.
- 03
Confirm message reception
Lippem validates permissions, subscribes webhooks, and displays conversations in the inbox.
FAQ
Frequently asked questions
Does Messenger work with a Facebook Page?
Yes. The integration operates conversations associated with an authorized Page through Meta.
Do administrators share a password?
No. The connection uses the official authorization flow, and the team then works through individual Lippem users.
Does it include Facebook publishing?
Not in V1. The initial scope covers Messenger; content publishing remains outside production.
Related channels